Return policy

Pacific Computer Supply (PCS) reserves the right to authorize product returns beyond 30 days from the invoice date. We truly want your satisfaction with everything you purchase from PCS and the manufacturers we represent will work to satisfy you and since 1976 we pride ourselves on earning your support. After 30 days, all warranty returns are processed by the manufacturer and we can assist you in contacting them. Original shipping charges are not refunded on returned items. Customers are responsible for all shipping charges back to PCS on returned items, and PCS will pay the shipping charges on the replacement or exchange item(s) going back.

PCS offers a 30-day return policy to all of our customers on most of the items we carry. Some manufacturer restrictions do apply. For further information not listed, please contact Customer Service at 1-800-521-7688. Please call or e-mail PCS at sales@pacificcs.com , 24 hours a day, 7 days a week, to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem. All products MUST BE returned 100 percent complete, including all original boxes and packing materials, manuals, blank warranty cards and other accessories provided by the manufacturer. Customer is responsible for shipping charges on returned items, as PCS will match your shipping method on your replacement or exchange item(s). PCS strongly recommends you fully insure your return shipment in case it is lost or damaged in transit. We also recommend you use a carrier that can provide you with proof of delivery for your protection. If your package arrived DAMAGED in transit, it is best to REFUSE it back to the carrier attempting delivery. If you accept the package, make sure it is noted on the carrier's delivery record in order for PCS to file a damage claim. Save the merchandise AND the original box and packing it arrived in. Notify PCS IMMEDIATELY to arrange for a carrier inspection and a pick up of the damaged merchandise. If you do not notify PCS of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Most defective products will be accepted directly by PCS for credit, replacement, exchange or repair, at PCS's discretion within 30 days from invoice date. After 30 days, the manufacturer's warranty applies. All non-defective returns for credit or exchange are subject to a 15 percent restocking fee, and must be completed within 30 days from date of invoice.